Ordered the wrong size, color, or model? Entered the wrong address? Although we cannot guarantee that your order has not yet been processed, please contact us as soon as possible via the live chat on our website or on E-mail：shop@luckycoindesign.com, and we'll try our best to help.

Depending on which country you live in, we accept payments through Paypal and Credit Card.

Once you have entered your details when completing your order, the payment options which are available in your country will be shown.

All products are in stock and shipped from our warehouse in The China. Depending on the destination, delivery is 5-15 business days.A good product is worth your wait.

As soon as your order is received by the courier, you will receive an email with the link to track your LUCKYCOIN. This allows you to easily follow the status of your parcel.

• If you have any product-related questions, please first communicate with LUCKCOIN, we will provide a warm and thoughtful service, welcome to contact us at -shop@luckycoindesign.com
• The return costs are at your own expense, but the replacement item will be sent to you free of charge.
• If for any reason you are not happy with your LUCKYCOIN product, we will take it back within 30 days from the date of purchase.
• Shipping Charges are not refundable.
• Product must be unused, resellable (new condition) and in original case to be eligible for a refund.
• Returns are processed within 3 business days once the product has been received at our headquarters.
• Please allow up to 3-5 business days after we process the return for a refund to be reflected in your account.

Yes, all of our products are made of high-quality leather and handcrafted by our masters, all to bring you the most exquisite products and the most pleasant shopping experience

You can clean the straps gently in a hand wash. We do not recommend washing the straps in the washing machine.

• We always aim for the highest quality, using the best materials and real leather in everything we make. We're constantly working to improve our materials and products.
• Unfortunately, we cannot avoid that after intensive and daily use, the rings or leather may slightly discolor.
• Therefore, we advise to use the case with care and protect it against scratches from other surfaces. We also advise that you wear your phone with the case facing outwards, to prevent it rubbing against your pants, and thereby damaging the protective layer.